Terms of service

Last updated: July 28, 2026

Welcome to Veloura. Throughout this website, the terms “we,” “us,” and “our” refer to Veloura. By visiting our website, browsing our products, or making a purchase, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our website.

1. Use of Our Store

You must be at least the age of majority in your country or have permission from a parent or guardian to use this website.

You agree to provide accurate and complete information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account and password.

2. Products and Availability

We make every effort to display our products as accurately as possible. However, colors and appearance may vary depending on your device and screen settings.

All products are subject to availability, and we reserve the right to discontinue or modify any product at any time without notice.

3. Orders

When you place an order, you are making an offer to purchase the products in your cart.

We reserve the right to accept, reject, or cancel any order for reasons including but not limited to:

Product unavailability
Pricing errors
Suspected fraud
Incomplete or inaccurate information

You will be notified if your order is cancelled.

4. Pricing and Payments

All prices are displayed in the currency shown on the website.

Prices may change without notice.

Payments are processed securely through trusted payment providers, including Paystack and other payment services used by our store.

We do not store your full payment card information.

5. Shipping and Delivery

Delivery times are estimates and are not guaranteed.

Because some products may be sourced from different suppliers, items in the same order may be shipped separately and arrive at different times.

We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

6. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Please review that policy before making a purchase.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and product descriptions, is owned by or licensed to Veloura and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without written permission.

8. Prohibited Uses

You agree not to use this website:

For any unlawful purpose
To violate any laws or regulations
To infringe on intellectual property rights
To transmit viruses or malicious code
To engage in fraud, spam, or abusive behavior

We may suspend or terminate access to our website if these Terms are violated.

9. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of those third parties.

Use of third-party services is at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law, Veloura shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.