Shipping policy

Last updated: July 28, 2026

Thank you for shopping with Veloura.

Order Processing

Orders are processed within 1–3 business days after payment is successfully received.

You will receive an order confirmation email after placing your order and a shipping confirmation email when your order has been dispatched.

Shipping Times

Estimated delivery times vary depending on your location and the supplier handling your order.

Typical delivery times:

Estimated delivery time for international orders is 7–12 business days, depending on the destination country and local customs processing.

Separate Shipments

Some products may be sourced from different suppliers. If your order contains multiple items, they may be shipped separately and arrive at different times.

You may receive more than one tracking number for a single order.

Tracking Information

Tracking details will be provided by email once available.

Please allow 2–5 business days for tracking information to become active after shipment.

Delays

We are not responsible for delays caused by:

Shipping carriers
Customs processing
Weather conditions
Public holidays
Incorrect shipping information provided by the customer
Other circumstances beyond our control

Incorrect Address

Please ensure that your shipping address is correct before completing your order.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, contact us at support@discoverveloura.store.