Refund policy

At Veloura, we want you to love your purchase. If there is an issue with your order, we are here to help.

Returns

We offer a 14-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unused and unworn
In its original packaging
In the same condition that you received it
Accompanied by proof of purchase or your order number

To start a return, contact us at support@discoverveloura.store.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery with clear photos of the item and packaging.

We will evaluate the issue and provide a replacement or refund where appropriate.

Non-Returnable Items

For hygiene and safety reasons, earrings cannot be returned unless they arrive damaged, defective, or incorrect.

The following items are also non-returnable:

Personalized or custom-made products
Gift cards
Final sale or clearance items

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible item and place a new order once the return is approved.

Shipping Information

Some products may be shipped from different suppliers. If your order contains multiple items, they may arrive in separate packages and at different times.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5–10 business days. Your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@discoverveloura.store.