FAQ
Designed to add a touch of elegance to every day, and a little more sparkle to every special moment.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by country, but most orders arrive within 7–15 business days.
Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders.
Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking number by email so you can follow your package every step of the way.
What if I entered the wrong address?
Please contact us as soon as possible at support@discoverveloura.store. If the order has not yet been shipped, we can update the address for you.
Are your jewelry pieces suitable for everyday wear?
Yes. Many of our pieces are designed to be lightweight, comfortable, and suitable for daily wear.
Will the jewelry fade or tarnish?
Our jewelry is selected for quality and durability.
Can I return an item?
Yes. If there is an issue with your order, please contact us within 14 days of delivery, and we’ll help resolve it as quickly as possible.
Is the jewelry a good gift?
Definitely. Our pieces are designed to be elegant and gift-worthy for birthdays, anniversaries, Valentine’s Day, weddings, and other special occasions.
How can I contact Veloura?
You can reach us anytime at support@discoverveloura.store. We aim to respond within 24 hours.
Need More Help?
Didn't find the answer you need? Contact us directly—we're happy to assist.