Privacy policy

Last updated: July 28, 2026

At Veloura, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or contact us.

Information We Collect

When you use our store, we may collect the following information:

Name
Email address
Phone number
Billing address
Shipping address
Payment information
Order details
Messages you send to us

We may also automatically collect certain technical information, such as:

IP address
Browser type
Device information
Pages visited on our website
Time spent on the website

How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations

Payments

Payments are processed securely through trusted third-party payment providers, including Paystack and other payment services used by our store. We do not store your full payment card details on our servers.

Shopify

Our store is hosted on Shopify. Shopify collects and processes certain information necessary to provide the store, process orders, and improve the shopping experience.

You can learn more about Shopify’s privacy practices at:

https://www.shopify.com/legal/privacy

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers that help us operate our business, such as:

Payment processors
Shipping and fulfillment partners
Website and analytics providers
Customer support tools

These providers only receive the information necessary to perform their services.

Cookies

We use cookies and similar technologies to:

Remember your preferences
Keep items in your cart
Analyze website traffic
Improve website performance

You can manage cookies through your browser settings.

Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.